How do I register a bank account through the app?

That’s easy! Simply log in, tap the hamburger menu (top left corner) -> ‘More’ -> ‘Settings’ -> ‘My bank accounts’ -> ‘Add bank account’ at the bottom, input bank account details and upload. (it should show your full name and account number).

Please be reminded that you will also need to make a deposit of HK$10,000 from the newly added bank account to activate it, if your account is opened with an e-signature.

 


Can I participate in the HK pre-opening and close auction session?

Yes, you can use ‘Enhanced Limited Order (ELO)’ to participate in the pre-opening session as well as closing auction session. We only provide auction limited orders and do not support auction market orders.

 


How to read my profit and loss figure?

The Profit and Loss figure displayed on the main screen is measured by your unrealized assets (the ones that you still hold and yet to be sold).
The Profit and Loss percentage equals to (Delayed nominal stock price - Average buy price) / Average buy price *100%.

 


I cannot place order properly in the app. What can I do?

Troubleshooting:

    1. Please make sure your device is updated to the latest operating version (iOS or Android), also please update your 8 Securities app to the newest version.
    2. Please check your device’s internet connection.
    3. Please force quit the app and relaunch.
    4. Please restart your mobile.

If you’re using an iPhone, please click here for steps on how to force quit an app https://support.apple.com/en-us/HT201330
If you’re using an Android device, check this out https://support.google.com/android/answer/2668665?hl=en

If the problem still persists, please contact us at 2693 8888 for assistance.

If you encounter any problem in the app, you can always call us to place an order. We may in our sole discretion to waive any charges for the affected phone orders.

 


What if my 8 Securities app is not operating properly?

Troubleshooting:

    1. Please make sure your device is updated to the latest operating version (iOS or Android), also please update your 8 Securities app to the newest version.
    2. Please check your device’s internet connection.
    3. Please force quit the app and relaunch.
    4. Please restart your mobile.

If you’re using an iPhone, please click here for steps on how to force quit an app https://support.apple.com/en-us/HT201330
If you’re using an Android device, check this out https://support.google.com/android/answer/2668665?hl=en

If the problem still persists, please contact us at 2693 8888 for assistance.

 


What stock markets can I trade?

You can trade approximately 15,000 stocks and exchange traded funds on both the Hong Kong and U.S. stock markets.


Is margin lending available?

We are currently working on it. We will launch it very soon.


What order types are supported?

Market Order (MKT)
Available for Hong Kong and US equities. A market order is a buy or sell order to be executed immediately at current market prices. As long as there are willing sellers and buyers, market orders are filled. Market orders are therefore used when certainty of execution is a priority over price of execution. A market order is the simplest of the order types but does not provide price protection and may fill at a price far lower/higher than the current price. Your account may have insufficient funds to settle the market order and may result in a negative cash balance.

Please note that a market order can only be executed in the Continuous / Core Trading Session.

Limit Order (LO)
Available for US equities only.  A limit order is an order to buy or sell a stock at a specific price or better. A buy limit order can only be executed at the limit price or lower, and a sell limit order can only be executed at the limit price or higher. A limit order is not guaranteed to execute.

Enhanced Limit Order (ELO)
Available for Hong Kong equities only. Enhanced limit orders (ELO) allow matching of up to ten price queues at a time. Any unfilled Enhanced Limit Order will be put in queue as Limit Order at the same price.

Notes:

  • ELO submitted before 09:15 will be automatically sent to HKEX as At-auction Limit Order during Pre-opening Trading Session.
  • Applicable to eligible securities of Closing Auction Session (CAS) – unfilled ELO from Continuous Trading Session and ELO submitted during CAS will be automatically sent to HKEX as At-auction Limit Order. However, the order will be cancelled if the price of the buy / sell order is higher / lower than the allowable price limit prescribed for CAS.

Good Till Date (GTD)
Available for Hong Kong and US equities. A good-till-date order is a Limit Order (for US market) / Enhanced Limit Order (for HK market) remain active until the trade is executed or cancelled. A GTD order remains active until your specified date, unless it has been filled or cancelled. You can hold a GTD order for 7 trading days then it will be automatically cancelled by the system.

Notes: If you want to amend a GTD order, please cancel the original order and submit a new one.

Stop Limit Order (SLO)
Available for Hong Kong equities only. A stop-limit order is set to sell a stock at a limit price or better when it reaches a price specified by you. A stop-limit order is designed to limit an investor’s loss on a position or to take profit. You can hold a SLO for 7 trading days then it will be automatically cancelled by the system.

When the nominal price of the stock falls to or below the stop price of your order, the SLO will be triggered for execution. Please note that a SLO may be triggered outside of Continuous / Core Trading Session but will only be executed in the Continuous / Core Trading Session.

 


What instruments are supported?

On the Hong Kong market you can trade equities, exchange traded funds (ETFs), callable bull & bear contracts (CBBC) and warrants.

On the U.S. market you can trade equities and exchange traded funds (ETFs).

We do not support any Over the Counter (OTC) instruments. Please contact us if you want to handle the unlisted instrument in your 8 account.

 


What are the stock market trading hours?

The Hong Kong stock market is open 9:30am - 12:00pm and 1:00pm - 4:10pm.

The Pre-opening Trading Session starts at 9:00am.

 

The U.S. stock markets are open 9.30am - 4:00pm EST.

This is 9.30pm to 4:00am (daylight savings time) and 10.30pm to 5:00am (standard time).

 

You can start placing orders for the next trading day, 30 minutes after market close.

 


Where can I download the 8 Securities app?

You can download or update to the latest version of the 8 Securities app on App Store or Google Play. Or simply search for "8 Securities".


What is the 8 Securities App?

The 8 Securities App is our mobile stock trading app. It is available on the App Store and Google Play. You can trade over 15,000 US, Hong Kong and China H shares and exchange traded funds. You can hold your account in USD, HKD or RMB. 8 Securities App is built on the latest technology and infrastructure to ensure your trades are fast and stable.