Sorry that happened 🙁 Please force quit the app and relaunch. Next, select ‘Not this user’ at the login page, re-enter your email address and password then hit ‘Log in’. You should be prompted to enable Touch ID/ Face ID now.

If you’re using an iPhone, please click here for steps on how to force quit an app.

If you’re using Android devices, check this out:


Last Updated On May 03, 2019